Returns Policy

At Reef Addiction, we want you to be completely satisfied with your purchase. Please read our returns policy carefully before making a claim.

Non-Live Goods (Equipment, Dry Goods & Accessories)

We accept returns on non-live items within 14 days of delivery, provided they are:

Unused and in original condition
In original, undamaged packaging
Accompanied by proof of purchase

To initiate a return, email Info@reefaddiction.co.uk with your order number and reason for return. We will provide a return address and further instructions.

Please note: Return postage costs are the responsibility of the customer unless the item is faulty or incorrectly sent.

Faulty or Incorrectly Sent Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery at Info@reefaddiction.co.uk. Include:

Your order number
A description of the fault or discrepancy
Clear photos of the item and packaging

We will arrange a replacement, exchange, or refund at our discretion, and cover return postage costs where applicable.

Live Animals

Due to the nature of live animals, we are unable to accept returns on fish, corals, or invertebrates. If your livestock arrives in poor condition, please refer to our Dead on Arrival (DOA) Policy.

Exclusions — Items We Cannot Accept Returns On

Live animals (fish, corals, invertebrates)
Perishable goods (food, additives, treatments once opened)
Items that have been used, modified, or damaged after delivery
Digital products or downloadable content

Refunds

Once a return is received and inspected, we will notify you of the outcome within 3 business days. Approved refunds will be processed to your original payment method within 5–10 business days.